Terms and Conditions

TERMS AND CONDITIONS

These terms and conditions apply when purchasing a product( Theme or Plugin ) from Tuffindia.com. :

1. General Usage

With the purchase of any Tuffindia theme/plugin, you are entitled to unlimited usage of the product for yourself or client work as per your purchased license. As a courtesy, we include unencrypted code in each file — making it easier to meet the needs of your personal site, or providing a Tuffindia Product as a base for client work. Our themes/plugins are developed with this usage in mind. Tuffindia.com retains the right to change the terms and conditions and licensing of this site and our themes/plugin at any time. You are welcome to use our themes/plugins to develop full websites that can be sold. We do not restrict the use of our theme/plugin to turnkey sites. However, the buyer of the custom site you build will have to buy a proper license to use the next release of our theme/plugin.

2. Guarantee

Tuffindia Themes/plugins are guaranteed to function correctly upon proper installation, activation and options configuration of the theme/plugin within the latest Osclass/Wordpress platform. We can not and do not guarantee compatibility with 3rd party plugins. If for some reason the theme/plugin is not working properly, report the issue to in our support forum, and we will do our best to resolve the problem in a timely manner. We cannot guarantee the compatibility of our themes/plugins with all third party software and plugins. If a conflict does arise, we will do our best resolve the situation. Moreover, we cannot guarantee the themes/plugin will function correctly after modification to the code, or a failure to install the theme/plugin or Osclass/Wordpress properly.

3. Refunds

Services

  • No refund will be provided after order if you don’t provide us with the requirement for the services that we sent you immediately after you placed an order on our website.
  • A full refund will be provided if we aren’t able to provide you with the service that you bought on our website. Just mail us at from our contact page.

Plugin & Themes

  • Due to the nature of the product, we don’t provide any refunds after the purchase. However, we want our customers to be completely happy with their purchase, we do provide refund for the technical issue(related to core features of the plugin that was promised while order) that occur within the first 14 days of your purchase(not because of any other plugin) and we are not able to solve it. Note: SLA of Support Ticket is 72 Hour and from Mon-Fri 9am-5pm
  • Also, We will not provide refunds for technical issues unless you have first allowed us to attempt to resolve the issue. If we are unable to resolve a technical issue related to the main feature (i.e. core features only), we will provide a refund within the purchase of 14 days. All refunds require an existing support email( support [at] tuffindia.com) as evidence that you have given us the opportunity to resolve the issue.